Pro MDR is the recurring core of OXCULUS managed services — round-the-clock detection, active investigation, and lifecycle orchestration through NIO. Coverage runs continuous in Indonesian timezone with documented hand-off to night-shift analyst pool. Detection extends beyond the production rule corpus into per-customer custom rule development with quarterly review. The tier is engineered for organizations whose operating reality demands a 24/7 SOC posture but whose internal staffing economics make in-house delivery infeasible — credible managed delivery with full evidence access retained by the customer.
Pro MDR adalah inti layanan OXCULUS — pemantauan berkelanjutan 24/7 dengan investigasi aktif dan orkestrasi siklus hidup melalui NIO. Cakupan berjalan terus menerus di zona waktu Indonesia dengan handoff terdokumentasi ke shift malam. Deteksi melampaui korpus aturan produksi ke pengembangan aturan kustom per-pelanggan dengan tinjauan kuartalan. Tier ini direkayasa untuk organisasi yang memerlukan postur SOC 24/7 tetapi ekonomi staffing internalnya tidak memungkinkan pengiriman in-house.
Continuous SOC coverage with documented Tier-1/Tier-2 escalation flow. Tier-2 investigation produces attack timeline, entity graph, IOC extraction, and threat-intelligence correlation through the NOGTUS Investigation Workspace.
Detection scope extends to bespoke rule development against the customer's specific telemetry surface. Detection-engineering sprints are scheduled quarterly with validation cycles before activation. False-positive rates compress as the SOC matures into the environment.
Detected incidents progress through NIO under controlled containment, eradication, and recovery states. Every transition records timestamp and evidence; SLA compliance is measurable per phase rather than aggregated to opaque service metrics.
Organizations with mature internal SOC capability seeking only specialized hunting or IR uplift — those should evaluate Threat Hunting or IR Retainer as standalone engagements.